🚗 Car Mat Fitment & Compatibility
1. How do I know if these car mats will fit my vehicle?
Use the vehicle selector on our website to choose your car's brand, model, variant, and year. Our mats are custom-cut using vehicle-specific measurements and 3D scanning technology to provide an accurate edge-to-edge fit.
2. Are Junk to Gem car mats custom-fit?
Yes. Our car mats are designed for specific vehicle models rather than being one-size-fits-all. Select your vehicle's make, model, variant, and year before placing your order.
3. Do you offer car mats for SUVs and trucks?
Yes. We offer vehicle-specific car mats for a wide range of cars, SUVs, and other compatible vehicles. Use our vehicle selector to check products available for your vehicle.
4. Can I order mats for an older car model?
Yes. Enter your vehicle's make, model, variant, and year in our vehicle selector to check whether compatible mats are available.
5. What if I accidentally select the wrong vehicle?
Contact our support team as soon as possible with your order details and correct vehicle information. Because many of our products are custom-made, early communication gives us the best opportunity to correct your order before production or dispatch.
6. Will the mats interfere with my pedals?
Our mats are designed according to the floor configuration of the selected vehicle. Always position and secure the mats correctly and confirm that they do not interfere with the pedals or other vehicle controls before driving.
🛡️ Car Mat Features & Protection
7. Are your car mats waterproof?
Yes. Our 7D and Premium mats made of polyester plastic feature a waterproof top layer and anti-slip waterproof backing. They help protect your original vehicle carpet from spills, moisture, mud, and everyday dirt.
8. Are 7D car mats waterproof?
Yes. Our 7D car mats feature a waterproof construction designed to help prevent liquids from reaching your vehicle's original carpet.
9. Do your car mats have an anti-slip backing?
Yes. Our mats feature an anti-slip backing designed to help keep them securely positioned on the vehicle floor.
10. Do the mats provide edge-to-edge coverage?
Our custom-fit mats are designed according to the specific floor shape of your selected vehicle to provide extensive floor coverage and help protect the original carpet.
11. Are the mats suitable for Canadian weather?
Our waterproof and all-weather mats are designed to help protect your vehicle's floor from everyday water, dirt, mud, spills, and other debris, making them suitable for changing weather conditions.
12. Are Junk to Gem mats easy to clean?
Yes. Our mats are designed for easy maintenance. Dirt, dust, mud, and liquid spills can generally be wiped or cleaned from the surface.
13. Why choose custom-fit car mats instead of universal mats?
Custom-fit mats are designed around your vehicle's specific floor shape. This provides a more tailored fit and better coverage compared with many universal mats.
🧵 Materials & Product Options
14. What types of car floor mats do you offer?
Junk to Gem offers different types of vehicle-specific floor mats, made of polyester plastic, all-weather mats, and carpet mats, depending on vehicle compatibility.
15. What is the difference between 7D and Premium Leather car mats?
The materials, construction, appearance, and features can vary between product ranges. We recommend checking the individual product page for the exact material, features, and specifications before ordering.
16. Do you sell car seat covers?
Yes. Junk to Gem also offers car seat covers designed for specific vehicle models. Select your vehicle details to find compatible options.
17. Are your car seat covers custom-fit?
Our vehicle-specific seat covers are designed according to the specifications of the selected vehicle to provide a more tailored fit than universal seat covers.
18. Can I clean my car seat covers?
Cleaning methods depend on the material and product. Always follow the care instructions provided with your specific seat cover to maintain its appearance and performance.
📦 Orders & Shipping
19. How long does shipping take?
Standard delivery typically takes 5–7 business days across Canada, while express delivery typically takes 2–3 business days. Custom-made products are generally dispatched within 48 hours after the order is received.
20. Do you offer free shipping?
Yes. Junk to Gem offers free shipping on orders over CA$150. Shipping options and charges may vary depending on your order and destination.
21. Do you offer express shipping?
Yes. Express delivery is available for eligible orders and typically takes 2–3 business days across Canada.
22. When will my custom car mats be dispatched?
Because many products are custom-made for your selected vehicle, we typically dispatch orders within 48 hours of receiving the order.
23. Can I change my order after placing it?
If you need to change your vehicle details or order information, contact our support team as soon as possible. Since custom products may enter production quickly, changes may not always be possible after processing begins.
24. How can I check the status of my order?
If you have questions about your order status or delivery, contact our support team with your order number so we can assist you.
↩️ Returns & Warranty
25. What is Junk to Gem's return policy?
We offer a 30-day return policy for eligible products, including cases involving fitment issues or manufacturing defects. Contact our support team to start the return process.
26. What happens if my car mats don't fit?
Contact us as soon as possible with your order details and information about the fitment issue. Our team will review the issue and help determine the appropriate solution.
27. What if I receive a damaged product?
Contact our support team with your order number and photographs showing the damage. We will review the issue and help you with the next steps.
28. Do Junk to Gem products come with a warranty?
Yes. Junk to Gem products come with a 2-year manufacturer's warranty covering eligible issues such as peeling, cracking, and stitching defects under normal use.
29. What does the 2-year warranty cover?
The manufacturer's warranty covers eligible manufacturing issues, including peeling, cracking, and stitching defects under normal use. Warranty coverage is subject to the applicable warranty terms.
30. How do I contact Junk to Gem for help?
If you cannot find the answer to your question, contact the Junk to Gem support team through the Contact Us page. Our team can assist with product information, vehicle fitment, orders, shipping, returns, and warranty questions.